Terms and Conditions

The following terms and conditions are related to the concierge and referral services provided by the Argonaut Hotel Concierge and Hotel Zoe Concierge services, operated by Tailor My Stay, LLC., including transportation services provided by our partner, Estifanos Travels and salon services provided by third party technicians.

 

I. We Reserve the Right to Change Schedules and Prices

Tailor My Stay reserves the right to adjust schedules for any reason at any time. In the event that a schedule change affects our customers, we will make an attempt to notify the customer of the schedule change. Tailor My Stay also reserves the right to change our prices at any time.

 

II. Concerning Cancellations and Late Check-ins

For Transportation: We take a deposit on behalf of Estifanos Travels  to hold your reservations. It is your responsibiity to pay the balance directly to the service provider. Cancelling a shuttle reservation on this platform does not cancel your reservations with the Napa Valley Wine Train or other third party destination. 

• You may cancel the reservation for a full refund of the deposit up until 24 hours before your arrival.
• We will not refund the deposit for cancellations within 24 hours.
• Cancellations within 12 hours or no-shows will be subject to the full fare.

For in-room salon services:  We will take a deposit on behalf of the service provider. You may cancel this reservation up to 24 hours in advance for a refund of the deposit.  Deposits will not be refunded for cancellations within 24 hours.  The full amount of the booking will be charged for no-shows or cancellations within four hours. 

 

III. Concerning "Seated With Others" or "Fill-in Seating" for Transportation Services

Transportation to the airport is private to you and your party. 

Transportation as shuttle service to Napa Valley Wine Train or other venue means you will be sharing seats in an SUV with other parties. Please be aware of your children and your belongings in close proximity to others. We are not responsible for lost or stolen items. 

 

IV. Regarding Children's Rates and Transportation

Our vehicles offer a limited number of seats based on the number of seat belts in the vehicle. We cannot accommodate a children's rate at this time. 

 

V. Regarding Online Reservations

There are some important aspects of our online reservations process you need to be aware of.

1. You will receive an email stating that your reservation request has been received. If we are able to make reservations for you, we will send out a second email confirming the reservation.

2. If you wish to make any changes to your online reservation, please call us at +1+510-325-4392 or email us at lana@tailormystay.com.

 

V. Regarding Inebriated or Inappropriate Conduct

We reserve the right to refuse service to a guest who has become inebriated or behaves inappropriately toward other guests or the driver of the vehicle. Guests exhibiting offensive, abusive, or dangerous behavior will be required to find alternate transportation at their own expense. 

 

VI. Regarding Dogs and Transportation Services

Many guests wish to bring their well-behavied dogs with them to the wine country or on other tours. While this practice is not encouraged, it is allowable if the owner agrees to the following: 

* The dog owner is responsible for the animal at all times. 

* The dog must be well-behaved and under voice control. 

* The dog owner agrees to pay for interior auto detailing for any incidents of defecation, vomiting or excessive hair. The dog owner agrees to pay for repair to damage related to a dog scratching or chewing inside the vehicle.

* The dog owner is responsible for determining policies related to dogs at all vineyards, restaurants or other stops, and will endeavor to select establishments which are pet-friendly. There will be additional charges in the amount of $25 / hour for each dog left with the driver, and the guest will waive all liabilities associated with dogs left with the car. The driver is not a pet sitter and will not be held responsible for a dog who escapes, misbehaves or becomes agressive to any people or dogs.  

 

VII. Regarding Persons with Disabilities

Often times a guest requires additional help getting into and out of the vehicle. The guest and their companions will be responsible for managing ramps and /or wheelchair equipment. The driver is not to be held responsible for any injuries due to improper handling of these specialty items. 

 

VII. Inherent Risks

The San Francisco Bay Area is a major metropolitan area, and along with the beauty and culture, unfortunately, comes risk. The driver of the vehicle cannot be held responsible for random acts of theft or violence that can occur in an urban area. Our transportation providers are excellent drivers and navigators, but they are not security guards, so pleasae take care when loading and unlaoding your items into the vehicle.